Refund policy

RETURN POLICY
We want you to love your order from All Our Love Handmades. Therefore, we have a 14-day return policy, which means you have 14 calendar days after the marked arrival date of your item to request a return. After 14 calendar days we cannot offer a refund.

To be eligible for a return, your item must be in the same unused condition that you received it, in its original packaging, and is not a custom / personalized item or digital good.

All sales for personalized, custom, and digital goods are final and cannot be returned or refunded.

To start a return, simply contact us at hello@shopallourlove.com. If your return is accepted, we will send you instructions on how and where to return your order. Items sent back to us without first requesting and getting an approval of a return will not be accepted and no refund will be given.

Refunds for the item(s) purchased will be issued to the original payment method on file (minus shipping costs). It can take some time (up to 10 business days) for your bank or credit card company to process and post the refund back to your account.

If more than 15 business days have passed since your refund was initiated and it has not yet shown up in your account, please let us know (we will help as best we can) and contact your bank to inquire its status.

Buyers are responsible for any return shipping costs and fees incurred in this process and shipping costs are non-refundable.

You can always contact us for any return questions at hello@shopallourlove.com. We are happy to help!

 

DAMAGES & ISSUES
Please inspect your order upon delivery and contact us immediately at hello@shopallourlove.com (within 7 calendar days of marked delivery) with a photo of the damaged item and packaging for our records.

If you received the wrong item or there is something wrong with your order, please reach out to us immediately so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as personalized items, digital products, sale items, or gift cards. Please get in touch if you have questions or concerns about your specific item.

 

EXCHANGES
At this time we are unable to offer exchanges for products. We encourage you to initiate a return of your original item and place a new order for the product you desire.
Buyers are responsible for return shipping costs and shipping for new orders.